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Episodes
Thursday Apr 04, 2019
Thursday Apr 04, 2019
This week Simon chats to a leader in donor care: Robin Peake (twitter.com/robin_peake) from the charity Home For Good.
They talk through Robin's approach to small charity donor communications. Covering appeals and thank yous and newsletters, they also speak in very manly voices about culture, customer service, delighters, and genuine vs fake interest in people.